Terms and Conditions

Return/Refund Policy

After Sales

Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at :

    Contact Email: seanlee@gosmartasia.my

    Contact No.: 016-212 8118

 

Return and Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.

 

Product Defects

1. All parcel will be packed in poslaju flyer.If the parcel is not in good condition when you receive, please don't let the postman leave.

    a.Take a photo of your consignment note and the parcel.

    b.Don't sign to accept the parcel, ask the postman to return to us.

    c.Send us the photos and we will ship out a new parcel within two (2) working days.

2. If you accidentally received the parcel and only found the defect products after you open the parcel,

    a.Take a photo of the defect product and send to our customer service

    b.We will do compensate within two (2) working days.

3. If you found that the product received isn't same with what you ordered,

     a.Take a photo of the defect product and send to our customer service

     b.If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you within two (2) working days.

 

Contact Us

If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.

 

 

Delivery Policy

1. Our Courier partner would usually successfully deliver the parcel within 2 – 5 working days from the date of shipment (Our daily shipment schedule is from Sunday to Thursday daily. No shipment on every Friday, Saturday or Terengganu state or national public holidays).

Delivery Tracking Numbers will be provided to all orders upon shipment for self-tracking purposes.

 

Delivery Fees:

    Purchase above RM150 free delivery within West Malaysia.

    Purchase below RM150, minimum delivery fee within West Malaysia will be RM8 for purchase of goods below 1kg(additional RM3 for every subsequent 1kg of purchase).

    Delivery Fees for East Malaysia will be charged according to weight of purchase (minimum RM15 for purchase of goods below 1kg and an additional RM15 for every subsequent 1kg of purchase).

 

2. In the event of delay on the delivery, we would recommend for self-collection at the designation deporting branch of our delivery partner to avoid effects on the product quality. Affected customers may also contact our customer service representative for more info.

 

We do not assume responsibility or authority for the operations of our delivery partner. Your kind understanding is much appreciated.

3. Actual product may differ from the photos published on all goSmartAsia marketing channels. Each product is unique and will not have identical appearance or texture. Your kind understanding is much appreciated.